kapten Platform Privacy Notice

This page describes what data we collect when you use kapten and how we protect that information. Our commitment is to be transparent about our practices — what we gather, how we store it, who may access it, and what rights you have over your own data.

When you register an account on kapten, deposit funds via DANA, e-wallet, mobile banking, or local payment, join a live blackjack or roulette table, or place a bet on Liga 1, we receive certain information about you. We use that data to operate the platform, prevent fraud, comply with local regulations, and improve your experience. We do not sell your personal data to third parties for marketing purposes.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our kapten support team. We respond to data requests within standard timeframes as defined by applicable law.

Data We Collect on kapten

We collect different categories of data depending on how you interact with our kapten platform.

Account Registration Data

When you create a kapten account, we collect your full name, email address, phone number, and date of birth. These details are required to set up your account and verify your identity. We also collect your chosen password (stored as an encrypted hash, never in plain text).

Identity and Verification Documents

Before you can withdraw funds from kapten, we require identity verification (KYC). We ask for a copy of your national ID card, passport, or driver's license, plus proof of your address (e.g., a utility bill or bank statement). We also request a selfie holding your ID. These documents are stored securely and deleted after our retention period per applicable regulations.

Payment and Transaction Data

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, date, and payment method. We do not store your full payment card or bank account number — that sensitive data is tokenized and processed by our payment gateway partners.

Gaming and Betting Activity

We log your activity on kapten: which tables you join, your bets placed, outcomes of those bets, and your account balance before and after each session. This data is used to detect fraud, resolve disputes, and comply with record-keeping obligations. Your gaming history is private and not shared publicly unless you choose to make your profile public.

Device and Connection Data

We collect information about the device you use to access kapten — its type, operating system, browser, and IP address. This helps us provide a compatible experience, detect suspicious access patterns, and troubleshoot technical issues.

How We Use and Protect Your Data on kapten

Use of Data

We use your kapten data for the following purposes:

• Operating and maintaining the kapten platform — processing deposits, settling bets, issuing withdrawals.
• Verifying your identity and preventing fraud — checking documentation, monitoring for suspicious patterns.
• Complying with legal obligations — record-keeping for tax authorities, anti-money-laundering regulators, and local licensing bodies.
• Communicating with you — sending account confirmations, withdrawal status updates, and support responses.
• Improving kapten — analyzing usage patterns to enhance platform performance and user experience.
• Detecting and resolving disputes — investigating claimed errors or unauthorized transactions.

We do not use your kapten data to send unsolicited marketing emails unless you have opted in. We do not sell your personal data to advertisers or third-party marketers.

Data Protection and Security

Our kapten platform uses SSL/TLS encryption to protect data in transit. Your connection to our servers is encrypted, so your login credentials, balance, and transactions cannot be intercepted. We store personal data on secure servers with restricted access — only authorized kapten staff can view your information, and only for legitimate business purposes.

Our servers may be located outside Indonesia or your home jurisdiction. By using kapten, you acknowledge that your data may be processed in other countries. We apply the same security standards globally.

Third-Party Processors

We use third-party service providers to operate kapten. These include:

• Payment processors: Companies that handle DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers. They receive only the information necessary to process your transaction.
• Cloud hosting providers: Our kapten servers are hosted by third-party infrastructure companies that comply with data protection standards.
• Identity verification partners: Firms that help us verify your identity documents using secure document-recognition technology.
• Customer support platforms: Tools that help us respond to your inquiries via live chat and email.

All third-party processors sign data protection agreements with us, committing to protect your information to the same standards we do.

Cookies and Tracking

Our kapten platform uses cookies (small text files stored on your device) to remember your login session, maintain your preferences, and track your activity on the site. Most cookies are essential to make kapten work properly — for example, storing your session token so you do not have to re-authenticate on every page. You can disable cookies in your browser settings, but doing so may affect kapten's functionality.

Contact and Complaints

If you have a question about how we handle your kapten data or wish to exercise your privacy rights, contact our support team via the channels listed in our FAQWe will respond within standard timeframes (typically within a few business days).

Our kapten services are available only where local law permits. Your use of kapten constitutes your acceptance of this privacy notice and our data practices. If you do not agree with how we handle data, you may close your account by contacting support. We do not offer our services in jurisdictions where online wagering is prohibited.